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Carnegie Coach Podcast by Dave Stachowiak

Carnegie Coach Podcast

by Dave Stachowiak

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Carnegie Coach is a weekly show, featuring the strategies, secrets, and stories of people who have used Dale Carnegie s wisdom to achieve great things in their careers. Discover how others have made the most of the bestselling books How To Win Friends and Influence People and How to Stop Worrying and Start Living. Dave Stachowiak, Executive Vice President of Talent Development in Dale Carnegies Southern Los Angeles office, hosts the show, with contributions from other leaders in Dale Carnegies global network. A longer-form show is also produced and hosted by Dave called Coaching for Leaders. Learn more at CoachingforLeaders.com.


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  • 192: Three Presentations You’ll Always Give
    Fri, Apr 22, 2016


    The three presentations you’ll always give: The presentation you plan to give The presentation you actually gave The presentation you wish you’ve given Discover more on the distinction between courage and confidence on episode #147.The post 192: Three Presentations You’ll Always Give appeared first on Carnegie Coach.

  • 191: Five Ways to Tame Technology
    Sat, Apr 16, 2016


    Five ways to tame technology: Selectively disconnect. When concentration is needed, turn off the phone, close your email program, or move to a quieter place. Determine reasonable times to answer emails and stick to the schedule. Turn off as many notifications as practical. As much as possible, only deal with each message once. Put people before technology. If you are […]The post 191: Five Ways to Tame Technology appeared first on Carnegie Coach.

  • 190: How to Engage Your Audience, Fast
    Fri, Mar 18, 2016


    Three ways to engage your audience with a question: Gain information question: How many have been involved with this training before Get participation question: What s one word that describes your experience with the event so far today? Question that creates agreement based on a need: If we could make our billing system easier to use, […]The post 190: How to Engage Your Audience, Fast appeared first on Carnegie Coach.

  • 189: Six Ways to Control Your Emotions
    Sat, Mar 12, 2016


    How to control your emotions: 1. Get cerebral. Get a grasp on your thoughts and emotions and draft a note or e-mail saying what is on your mind. Don’t send it. 2. Ask for input. Run the situation by someone impartial and ask for his or her honest point of view. 3. Get physical. Get […]The post 189: Six Ways to Control Your Emotions appeared first on Carnegie Coach.

  • 188: How to Become a Graduate Coach
    Fri, Feb 12, 2016


    Dale Carnegie graduate coaches get the benefit of: Coaching and instruction skills Master those skills in many interactions Fulfillment from serving others Visibility in their organizations Want to coach? Two paths forward for this: Attend a class. If you’re already a graduate, visit: carnegiecoach.com/graduatecoachThe post 188: How to Become a Graduate Coach appeared first on Carnegie Coach.

  • 187: How to Get Yourself Organized
    Fri, Jan 15, 2016


    5 Steps to Get Yourself Organized Know the Destination Template Your Calendar Work From Your Calendar Limit Your Inputs Dedicate One Incoming Bucket Set Regular ReviewsThe post 187: How to Get Yourself Organized appeared first on Carnegie Coach.

  • 186: Why Small Talk Pays Off
    Fri, Jan 08, 2016


    Relational skills are the most important abilities in leadership.-John Maxwell Small talk is often the starting point of a relationship. Just be sure to move beyond it. Download Dale Carnegie’s human relations pyramidThe post 186: Why Small Talk Pays Off appeared first on Carnegie Coach.

  • 185: Are You Excited or Enthusiastic?
    Fri, Jan 01, 2016


    Dale Carnegie called enthusiasm,The little recognized secret of success.Here’ why it pays to be enthusiastic.The post 185: Are You Excited or Enthusiastic? appeared first on Carnegie Coach.

  • 184: How to Motivate for Great Performance
    Sat, Dec 12, 2015


    How to Motivate for Great Performance: Identify Opportunities Picture the Desired Outcome Establish the Right Attitude Provide the Resources Practice & Skill Development Reinforce Progress Reward Discover more in this article: The Key to Better Performance ReviewsThe post 184: How to Motivate for Great Performance appeared first on Carnegie Coach.

  • 183: The Best Mindset When the Worst Happens
    Fri, Nov 06, 2015


    George Cassar, an instructor and performance consultant with Dale Carnegie of Southern Los Angeles, speaks with Dave about how he utilized Dale Carnegie principles to grow his professional relationships and ultimately make a successful (if unexpected) career transition.The post 183: The Best Mindset When the Worst Happens appeared first on Carnegie Coach.

  • 182: How to Combat Worry During Busy Days
    Sat, Oct 31, 2015


    Vicki Childs, instructor with Dale Carnegie of Southern Los Angeles, relates how Dale Carnegie s principles of reducing stress to help her combat worry during the busiest of daysespecially as a working parent.Use the law of averages to outlaw your worries.-Dale CarnegieAsk yourself,What is the worst that can possibly happen?[…]The post 182: How to Combat Worry During Busy Days appeared first on Carnegie Coach.

  • 181: Why Confidence Opens Up Lots of Doors
    Fri, Oct 23, 2015


    Gary Byron, instructor with Dale Carnegie of Southern Los Angeles, relates how confidence from Dale Carnegie helped guide his careerand provides practical wisdom on how we can do the same.The post 181: Why Confidence Opens Up Lots of Doors appeared first on Carnegie Coach.

  • 180: Influence Without Authority
    Fri, Oct 16, 2015


    Eric Ruckle, General Manager of Dale Carnegie of Southern Los Angeles, tells us how had handled a complex situation without much formal authority. There actions you can take when you need to influence without authority: Articulate an objective everyone can agree with. Set clear expectations and criteria to reach that objective. Catch people doing things right.The post 180: Influence Without Authority appeared first on Carnegie Coach.

  • 179: How to Win Hearts and Influence Minds
    Fri, Oct 09, 2015


    Dan Dwyer (LinkedIn) (Dan Dwyer – Twitter) Coach to Perform Dan is the author of the article, How “Winning Friends and Influencing People” Served Me Better Than “Winning Hearts and Minds” in Iraq. Dan highlighted these principles: Remember that a person s name is to that person the sweetest and most important sound in any language. Let […]The post 179: How to Win Hearts and Influence Minds appeared first on Carnegie Coach.

  • 178: Carnegie Coach 2.0
    Fri, Oct 02, 2015


    What we’re noticing on the one year anniversary: 1. More and more we re pointing people back to prior episodes. 2. We could be doing a better job of featuring the voices of our customers and course graduates. Enter Carnegie Coach 2.0, the new generation! (Bad Star Trek reference, intentional). Here is what’s new: 1. More […]The post 178: Carnegie Coach 2.0 appeared first on Carnegie Coach.

  • 177: How to Get Everything in Life You Want
    Fri, Sep 11, 2015


    Zig Ziglar was influenced by his work at Dale Carnegie — and his advice lines up exactly with Dale Carnegie’s philosophy on human relations:You can have everything in life you want, if you ll just help enough other people get what they want.-Zig ZiglarThe post 177: How to Get Everything in Life You Want appeared first on Carnegie Coach.

  • 176: The Best Way to Approach a Speech
    Thu, Sep 10, 2015


    The best way to approach a speech is to follow Dale Carnegie’s advice:Consider yourself honoredand say so.-Dale CarnegieThe post 176: The Best Way to Approach a Speech appeared first on Carnegie Coach.

  • 175: Help! There’s Nobody Here I Know
    Wed, Sep 09, 2015


    Mention the names of some of your listeners.-Dale Carnegie The secret of not feeling like there is nobody here I know? Arrive early.The post 175: Help! There’s Nobody Here I Know appeared first on Carnegie Coach.

  • 174: How to Grab Audience Attention
    Tue, Sep 08, 2015


    Give your listeners sincere appreciation.-Dale Carnegie Four ways to grab audience attention Accomplishment Media Award StoryThe post 174: How to Grab Audience Attention appeared first on Carnegie Coach.

  • 173: Three Ways to a Great Standing Meeting
    Fri, Sep 04, 2015


    Here s a three step agenda to make the most of a standing meeting for all attendees. Participants should bring: A recent accomplishment A recent lesson learned others may benefit from Where you most need assistanceThe post 173: Three Ways to a Great Standing Meeting appeared first on Carnegie Coach.

  • 172: How to Deal With Disrespect
    Thu, Sep 03, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Listener email: As a volunteer teacher, my greatest struggle is […]The post 172: How to Deal With Disrespect appeared first on Carnegie Coach.

  • 171: Three Keys to Great Communication
    Wed, Sep 02, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Listener question: I am a Youth Leader Coach and I […]The post 171: Three Keys to Great Communication appeared first on Carnegie Coach.

  • 170: How to Get Better Feedback
    Tue, Sep 01, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Question from a listener: Seeing Jeff Bezos s response to the […]The post 170: How to Get Better Feedback appeared first on Carnegie Coach.

  • 169: How to Navigate an Uncaring Organization
    Wed, Aug 19, 2015


    This episode is brought to you by our weekly coaching guide. Join the weekly guides now at carnegiecoach.com/join Dale Carnegie said,Expect ingratitude.Decide if you can live with the shortcomings of your organization. If you can, make peace with those shortcomings and focus on what you can influence, your career, and doing great things […]The post 169: How to Navigate an Uncaring Organization appeared first on Carnegie Coach.

  • 168: How to Motivate Beyond The Pocketbook
    Tue, Aug 18, 2015


    This episode is brought to you by our weekly coaching guide. Join the weekly guides now at carnegiecoach.com/join Email from a listener: I am working as Vice President Operations for a mid-size company. I have unionized workforce who are only motivated by money. They are least interested in any productivity idea. How can I get […]The post 168: How to Motivate Beyond The Pocketbook appeared first on Carnegie Coach.

  • 167: Get People to Remember Your Name
    Fri, Aug 14, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact A listener wrote this: I have a bit of a […]The post 167: Get People to Remember Your Name appeared first on Carnegie Coach.

  • 166: The Value of Questions
    Wed, Aug 12, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Carnegie says,Ask, ask, ask.Ask questions instead of giving […]The post 166: The Value of Questions appeared first on Carnegie Coach.

  • 165: Begin Conversations This Way
    Wed, Aug 12, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Advice to begin conversations:Begin in a friendly way.-Dale […]The post 165: Begin Conversations This Way appeared first on Carnegie Coach.

  • 164: Smile, Smile, Smile
    Fri, Aug 07, 2015


    This episode is brought to you by principle #5 in Dale Carnegie s book, How to Win Friends and Influence People.Smile.-Dale CarnegieThe post 164: Smile, Smile, Smile appeared first on Carnegie Coach.

  • 163: Do This With People s Feelings
    Thu, Aug 06, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact When it comes to other people’s feelings, Dale Carnegie’s advise […]The post 163: Do This With People s Feelings appeared first on Carnegie Coach.

  • 162: How to Have a Great Conversation
    Wed, Aug 05, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Here are the four steps to have a great conversation: […]The post 162: How to Have a Great Conversation appeared first on Carnegie Coach.

  • 161: Three Steps to Growing Your Network
    Tue, Aug 04, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization, our team specializes in designing the right program that lines up with your competencies and timeline. Contact us for more information by visiting carnegiecoach.com/contact Three steps to growing your network: Do Your Homework Get […]The post 161: Three Steps to Growing Your Network appeared first on Carnegie Coach.

  • 160: How to Introduce a Speaker
    Fri, Jul 31, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization in a positive way, our team specializes in designing the right program that lines up with your competenciesand on your timeline. Contact us for more information on how we can design the […]The post 160: How to Introduce a Speaker appeared first on Carnegie Coach.

  • 159: How to Recover From a Bad Decision
    Thu, Jul 30, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization in a positive way, our team specializes in designing the right program that lines up with your competenciesand on your timeline. Contact us for more information on how we can design the […]The post 159: How to Recover From a Bad Decision appeared first on Carnegie Coach.

  • 158: How to Keep Trust in Tough Times
    Wed, Jul 29, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization in a positive way, our team specializes in designing the right program that lines up with your competenciesand on your timeline. Contact us for more information on how we can design the […]The post 158: How to Keep Trust in Tough Times appeared first on Carnegie Coach.

  • 157: Lead in a Storm
    Tue, Jul 28, 2015


    This episode is brought to you by our corporate solutions team. If you want to shift the culture of your organization in a positive way, our team specializes in designing the right program that lines up with your competenciesand on your timeline. Contact us for more information on how we can design the […]The post 157: Lead in a Storm appeared first on Carnegie Coach.

  • 156: How to Take Action
    Thu, Jul 23, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. Learn more at carnegiecoach.com/managers Listener question: I would say seeing ideas to fruition. I tend to over analyze things and not take risks until I see a clear path. Even when there appears to be a clear path I may procrastinate, get […]The post 156: How to Take Action appeared first on Carnegie Coach.

  • 155: Five Books You Should Read
    Tue, Jul 21, 2015


    This episode is brought to you by our corporate solutions team. Get in touch with us today at carnegiecoach.com/contact Five books you should read: Give and Take by Adam Grant The 5 Dysfunctions of a Team by Patrick Lencioni Love is the Killer App by Tim Sanders The 7 Habits of Highly Effective People by […]The post 155: Five Books You Should Read appeared first on Carnegie Coach.

  • 154: Expect Ingratitude
    Thu, Jul 16, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. Learn more at carnegiecoach.com/managers From a listener: I have always felt that doing more and thinking ahead can better any situation. How else would we have the things we have if someone didn’t pause and ask “what if” before moving forward. However, […]The post 154: Expect Ingratitude appeared first on Carnegie Coach.

  • 153: How to Complain the Right Way
    Tue, Jul 14, 2015


    This episode is brought to you by the Dale Carnegie Course. Learn more at carnegiecoach.com/dale Listener email: How do you complain and let your manager know of issues without actually complaining? Does that make sense? How to complain the right way: Focus on the problem, not the people. Bring a solution to the table. Tie […]The post 153: How to Complain the Right Way appeared first on Carnegie Coach.

  • 152: How to Get Ahead in the Job Search
    Fri, Jul 10, 2015


    This episode is brought to you by the Dale Carnegie Course. Learn more at carnegiecoach.com/dale Listener email from Alex: My struggle right now is feeling like a deer in headlights. As I search for new employment I get frustrated when passwords don’t work. I give up. Then I don’t get anything done. I save resume’s […]The post 152: How to Get Ahead in the Job Search appeared first on Carnegie Coach.

  • 151: How to Maximize Your Productivity
    Thu, Jul 09, 2015


    This episode is brought to you by our corporate solutions team. Get in touch with us to learn more at carnegiecoach.com/contact In episode 150, we reviewed the four quadrants of productivity. Now, maximize your productivity by reducing the time you spend in quadrants 3 and 4. Here’s how: Schedule times to process email (also see […]The post 151: How to Maximize Your Productivity appeared first on Carnegie Coach.

  • 150: The Two Best Ways to Use Your Time
    Wed, Jul 08, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. To learn more, visit our site at carnegiecoach.com/managers The four quadrants: Important and urgent Important and not urgent Not important and urgent Not important and not urgent Quadrants #1 and #2 are the best ways to use your time.The post 150: The Two Best Ways to Use Your Time appeared first on Carnegie Coach.

  • 149: Five Quick Ways to Recognize Others
    Tue, Jul 07, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. If recognizing others is important to you, as it is for us, we ll teach you the best practices on how to bring genuine recognition into your daily interactions. Learn more about how we do this at carnegiecoach.com/managers A few weeks ago, I […]The post 149: Five Quick Ways to Recognize Others appeared first on Carnegie Coach.

  • 148: How to Determine What’s Next
    Wed, Jul 01, 2015


    This episode is brought to you by the Dale Carnegie Course. Learn more about how you can get started at carnegiecoach.com/dale Email from a listener: The thought of retirement and finding a second career that will provide meaningful fulfillment. Check out the book Flow by Mihaly Csikszentmihalyi How to determine what’s next: Make an inventory your […]The post 148: How to Determine What’s Next appeared first on Carnegie Coach.

  • 147: How to Be Confident
    Wed, Jul 01, 2015


    This episode is brought to you by the Dale Carnegie Course. To learn more, visit carnegiecoach.com/dale Email from a listener: My weakness has always been not being able to push my way up through the corporate ladder, it is not due to my lack of performance or knowledge, however, it is due to not being […]The post 147: How to Be Confident appeared first on Carnegie Coach.

  • 146: One Secret You Can Steal
    Sat, Jun 27, 2015


    This episode is brought to you by the Dale Carnegie Course. If you want to make massive improvements in how interact with people, you do it one step at a time. The Dale Carnegie Course will guide you along that path. Learn more by visiting carnegiecoach.com/dale A secret to getting better? Pick one thing and […]The post 146: One Secret You Can Steal appeared first on Carnegie Coach.

  • 145: What to Do With Your Hands
    Thu, Jun 25, 2015


    This episode is brought to you by our High Impact Presentations curriculum. Discover more about our offerings here in Los Angeles at carnegiecoach.com/impact In this episode, you’ll learn what to do with your hands by applying the principles of home base: Stand with your feet shoulder-width apart Keep your shoulders back Leave your arms and […]The post 145: What to Do With Your Hands appeared first on Carnegie Coach.

  • 144: How to Speak Loud Enough
    Wed, Jun 24, 2015


    This episode is brought to you by our High Impact Presentations curriculum. Discover more about our offerings here in Los Angeles at carnegiecoach.com/impact To ensure you speak loud enough: Change your mindset on how to speak when presenting Ensure the person furthest away from you is connecting with youThe post 144: How to Speak Loud Enough appeared first on Carnegie Coach.

  • 143: Ask This Question to Understand People
    Tue, Jun 23, 2015


    This episode is brought to you by the Dale Carnegie Sales Training: Winning with Relationship Selling. Discover more at carnegiecoach.com/sales Ask this question to understand people better: What s a time that s an example of that?The post 143: Ask This Question to Understand People appeared first on Carnegie Coach.

  • 142: How to Respond to the Wrong Answer
    Fri, Jun 19, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. Discover more at carnegiecoach.com/managers Dale Carnegie said: Show respect for the other person s opinion. Never say,You re wrong. If you can relate to what the person is saying, start with these when you hear the wrong answer: I can appreciate that perspective. […]The post 142: How to Respond to the Wrong Answer appeared first on Carnegie Coach.

  • 141: Why It s Good to Get Bad News
    Thu, Jun 18, 2015


    This episode is brought to you by our corporate solutions team. Contact us for more information on how we can design the right program for your organization by visiting carnegiecoach.com/contact Most organizations aren t thrilled to talk much about bad news, because: They don t know there s trouble. They don t trust you with the trouble. It s a […]The post 141: Why It s Good to Get Bad News appeared first on Carnegie Coach.

  • 140: Why You Want to Hear Questions
    Wed, Jun 17, 2015


    This episode is brought to you by our corporate solutions team. Contact us for more information on how we can design the right program for your organization by visiting carnegiecoach.com/contact Episode 126: Five Steps to Handle Hostility Why you want to hear questions: It shows the audience is engaged. You can gauge what they perceived. […]The post 140: Why You Want to Hear Questions appeared first on Carnegie Coach.

  • 139: When SayingIHelps
    Tue, Jun 16, 2015


    This episode is brought to you by our Leadership Training for Managers curriculum. Learn more about our courses here in the Los Angeles area at carnegiecoach.com/managers SayIinstead ofyou.Why it Matters Details are covered Ownership is demonstrated Trust is conveyed Innovation is SupportedThe post 139: When SayingIHelps appeared first on Carnegie Coach.

  • 138: The Best Question for Adding Value
    Fri, Jun 12, 2015


    This episode of Carnegie Coach is brought to you by our High Impact Presentations course. Learn more at carnegiecoach.com/impact The best question for adding valueWhat do you want people walking out of the room, doing differently?Use it here: Training events. Giving a presentation. Running a staff meeting. Two benefits: You get clarity faster […]The post 138: The Best Question for Adding Value appeared first on Carnegie Coach.

  • 137: Not What We Came Up With
    Thu, Jun 11, 2015


    This episode is brought to you by our High Impact Presentations course. Learn more about our course opportunities here in the Los Angeles area at carnegiecoach.com/impact Why “what we came up with” doesn’t work: It doesn t sound confident It implies last-minute work It doesn t sound like it was fully thought through Better alternatives: Our recommendation […]The post 137: Not What We Came Up With appeared first on Carnegie Coach.

  • 136: How to Stop Doing Everyone Else’s Job
    Wed, Jun 10, 2015


    This episode is brought to you by our Leadership Training for Managers program. It s essential for you to make smart, strategic decisions on how you ll utilize resources in your organization, including yourself. Learn more about our next courses here in the Los Angeles area at carnegiecoach.com/managers Episode 83: How to Get to Everything and Help […]The post 136: How to Stop Doing Everyone Else’s Job appeared first on Carnegie Coach.

  • 135: Should You Take the Job Nobody Wants?
    Tue, Jun 09, 2015


    This episode is brought to you by the Dale Carnegie Course. If a great career is what you want, working well with people should be a key area for your continued growth and development. Discover more about our upcoming programs here in the Los Angeles area at carnegiecoach.com/dale Three considerations when considering taking the job […]The post 135: Should You Take the Job Nobody Wants? appeared first on Carnegie Coach.

  • 134: Which of These Leaders Are You?
    Fri, Jun 05, 2015


    This episode is brought to you by our Leadership Training for Managers course. Discover more about our courses here in Los Angeles at carnegiecoach.com/managers Which kind of leader are you? Are you stirring the pot when there s trouble or are you cooling things down? If you will be the kind of leader that aims to […]The post 134: Which of These Leaders Are You? appeared first on Carnegie Coach.

  • 133: Do This for Real Professional Development
    Thu, Jun 04, 2015


    This episode is brought to you by the Dale Carnegie Course. Learn more about our opportunities here in the Los Angeles area at carnegiecoach.com/dale Two lessons from Stacey to support your professional development: She was constantly using what she applied. Her intentions were focused on supporting others. Are you a Dale Carnegie Course participant or […]The post 133: Do This for Real Professional Development appeared first on Carnegie Coach.

  • 132: How to Get People to Care About You
    Wed, Jun 03, 2015


    This episode is brought to you by our flagship Dale Carnegie Course. If you want to get better at one aspect of working with people, there are lots of ways to do that. But if you want to upgrade your entire operating system for how you work with people, the Dale Carnegie Course is the […]The post 132: How to Get People to Care About You appeared first on Carnegie Coach.

  • 131: Create Your Talent Development Strategy
    Tue, Jun 02, 2015


    This episode is brought to you by our Leadership Training for Managers program. In this course, we ll teach you how to create a plan that will return results for your organization. Plus, we ll support you in implementing it. Learn more at carnegiecoach.com/managers 5 steps to create your talent development strategy: Articulate Specific Business Outcomes Determine […]The post 131: Create Your Talent Development Strategy appeared first on Carnegie Coach.

  • 130: How to Form a New Habit
    Fri, May 29, 2015


    This episode is brought to you by the Dale Carnegie Course. Want to form better habits with people? This course is exactly where you want to start. Discover more at carnegiecoach.com/dale In order to form a new habit: Focus on one thing at a time. Get someone to help. Make it a consistent practice Follow […]The post 130: How to Form a New Habit appeared first on Carnegie Coach.

  • 129: The Best Way to Win
    Thu, May 28, 2015


    The episode is brought to you by the Dale Carnegie Course. Learn more about how you can get practical results at carnegiecoach.com/dale On the best way to win, Dale Carnegie said: The only way to get the best of an argument is to avoid it. Avoid an arguments that are not necessary for your to […]The post 129: The Best Way to Win appeared first on Carnegie Coach.

  • 128: How to Think on Your Feet
    Wed, May 27, 2015


    This episode is brought to you by the Dale Carnegie Course. We re all asked to think on our feetand our ability to do this well can be the difference maker in how we represent our organizations and ourselves. We coach you to do this effectively in our flagship Dale Carnegie Course. Learn more […]The post 128: How to Think on Your Feet appeared first on Carnegie Coach.

  • 127: Get People to Remember Your Name
    Tue, May 26, 2015


    This episode is brought to you by the Dale Carnegie Course. In this course, we help you not only remember the names of others, but teach you how you can get people to remember your name too. Find out more on our website at carnegiecoach.com/dale How to help people remember your name: Pause Part Punch […]The post 127: Get People to Remember Your Name appeared first on Carnegie Coach.

  • 126: Five Steps to Handle Hostility
    Sat, May 23, 2015


    This episode is brought to you by our High Impact Presentations course. A key objective of this course is to teach you how to handle tough questions in pressure situations. Learn more about our next programs in the Los Angeles area at http://carnegiecoach.com/impact. From a listener:As my stress level rises on these calls, my […]The post 126: Five Steps to Handle Hostility appeared first on Carnegie Coach.

  • 125: Help, I m Afraid of Public Speaking!
    Thu, May 21, 2015


    This episode is brought to you by the Dale Carnegie Course. In this program, we ensure that you experience success in speaking to others. Once you experience success, you build your confidence as a presenter. Learn more at carnegiecoach.com/dale We received this email from a listener: I have a problem that I really need to […]The post 125: Help, I m Afraid of Public Speaking! appeared first on Carnegie Coach.

  • 124: How to Disagree Agreeably
    Wed, May 20, 2015


    This episode is brought to you by the Dale Carnegie Course. Learn more about upcoming course opportunities here in the Los Angeles area at http://carnegiecoach.com/dale How to disagree agreeably? Use a cushion. Here are a few examples: Thank you for sharing your thoughts on this. I hear what you re saying on this. It sounds like […]The post 124: How to Disagree Agreeably appeared first on Carnegie Coach.

  • 123: Express Your Opinion Confidently
    Tue, May 19, 2015


    This episode is brought to you by the Dale Carnegie Course. In this course we actually practice creating disagreements in several exercises so you discover exactly what it s like to state your opinion with credibility. Learn more about upcoming course opportunities here in the Los Angeles area at http://carnegiecoach.com/dale Three steps to express your opinion […]The post 123: Express Your Opinion Confidently appeared first on Carnegie Coach.

  • 122: How to Be Less Guarded
    Fri, May 15, 2015


    This episode is brought to you by the Dale Carnegie Course. One of the best ways to advance your confidence with others is to be using Dale Carnegie s principles consistently. Find out about upcoming course options here in the Los Angeles area at carnegiecoach.com/dale Question from a listener: Something that I struggle with is communication […]The post 122: How to Be Less Guarded appeared first on Carnegie Coach.

  • 121: How to Get People Information They Need
    Thu, May 14, 2015


    This episode is brought to you by the Dale Carnegie Course. Find out more about our upcoming courses here in the Los Angeles area at carnegiecoach.com/dale Question from a listener: I have a question for you about email. At work we communicate a lot of important information through email, but I find that when I […]The post 121: How to Get People Information They Need appeared first on Carnegie Coach.

  • 120: How to Break the Ice
    Wed, May 13, 2015


    This episode is brought to you by the Dale Carnegie Course. One of the first skills we teach you in this class is how to start a conversation with anybody, anywhere, anytime. Find out about out upcoming courses in the Los Angeles area at carnegiecoach.com/dale Question from a listener: Do you have ideas for icebreakers? […]The post 120: How to Break the Ice appeared first on Carnegie Coach.

  • 119: What to Do When People Mess Up
    Tue, May 12, 2015


    This episode is brought to you by our Leadership Training for Managers program. To learn even more, check out of upcoming programs here in the Los Angeles area at carnegiecoach.com/managers One of our listeners writes: I have a problem staff person who is not performing at the level required. When this is addressed, or trying […]The post 119: What to Do When People Mess Up appeared first on Carnegie Coach.

  • 118: What to Do When You’re the Roadkill
    Fri, May 08, 2015


    This episode is brought to you by the Dale Carnegie Course. We teach you how to implement the principles from How to Stop Worrying and Start Living throughout the course. To learn more how you can benefit, visit carnegiecoach.com/dale Amanda says: I wasthrown under the busby my bossbasically demotedeven though […]The post 118: What to Do When You’re the Roadkill appeared first on Carnegie Coach.

  • 117: Free Professional Development Resources – Part 2
    Thu, May 07, 2015


    This episode is brought to you by the Dale Carnegie Course. If you want to upgrade your entire operating system for human relations and communication, there s no better choice that the Dale Carnegie Course. Learn about our upcoming program options here in the Los Angeles area at carnegiecoach.com/dale Continuing the list from episode #116 on […]The post 117: Free Professional Development Resources – Part 2 appeared first on Carnegie Coach.

  • 116: Free Professional Development Resources – Part 1
    Wed, May 06, 2015


    This episode is brought to you by the Dale Carnegie Course. If you want to upgrade your entire operating system for human relations and communication, there s no better choice that the Dale Carnegie Course. Learn about our upcoming program options here in the Los Angeles area at carnegiecoach.com/dale First five of ten free professional development […]The post 116: Free Professional Development Resources – Part 1 appeared first on Carnegie Coach.

  • 115: How to Nail Tough Interview Questions
    Tue, May 05, 2015


    Today s episode is brought to you by our High Impact Presentations course. If you find yourself needed to speak in tough situations, like interviews, this may be exactly the course you need. Learn more about our upcoming courses in the Los Angeles area at carnegiecoach.com/impact Here are some interview questions we were recently sent: Describe […]The post 115: How to Nail Tough Interview Questions appeared first on Carnegie Coach.

  • 114: Service Step 7 – It’s Not Personal
    Fri, May 01, 2015


    This episode is brought you by the Dale Carnegie Course. Most of have no problem thinking of ourselves first. Whoever, the people who can make the transition to also think of things from the other person s perspective are the ones who move mountains in business and organizations. We ll teach you exactly how to do that […]The post 114: Service Step 7 – It’s Not Personal appeared first on Carnegie Coach.

  • 113: Service Step 6 – Help in Some Way
    Thu, Apr 30, 2015


    This episode is brought to you by the Dale Carnegie Course. Eleven years ago I attended the Dale Carnegie Course, and I wish I had done it years before that. I would have avoiding so many mistakes I made early in my career with customers. If you want to accelerate your customer service, check out […]The post 113: Service Step 6 – Help in Some Way appeared first on Carnegie Coach.

  • 112: Service Step 5 – Use the Customer’s Name
    Wed, Apr 29, 2015


    This episode is brought to you by the Dale Carnegie Course. One of the first things we do in this course is to teach you a proven process for how to remember people s names. We regularly have people walk out of the first session of a course being able to remember and recall all 25 […]The post 112: Service Step 5 – Use the Customer’s Name appeared first on Carnegie Coach.

  • 111: Service Step 4 – Show Sympathy
    Tue, Apr 28, 2015


    This episode is brought to you by the Dale Carnegie Course. We teach you all 30 human relations principles from Dale Carnegie s bestselling book, How to Win Friends and Influence People. But, here s the thing, we actually have you do them. Put them into practice, in the workplace, and report back on real results. If […]The post 111: Service Step 4 – Show Sympathy appeared first on Carnegie Coach.

  • 110: Service Step 3 – Appreciate the Customer s Situation
    Fri, Apr 24, 2015


    This episode is brought to you by the Dale Carnegie Course. To learn more about our next classes in the Los Angeles area, visit carengiecoach.com/dale Get one page overview of the service steps at: carnegiecoach.com/servicesteps To serve customers well, you must meet them where they are. Stop and consider this advice from Dale Carnegie: Try […]The post 110: Service Step 3 – Appreciate the Customer s Situation appeared first on Carnegie Coach.

  • 109: Service Step 2 – Listen to the Customer
    Thu, Apr 23, 2015


    This episode is brought to you by the Dale Carnegie Course. In this course, we teach you how to listen better. Find out more at carnegiecoach.com/dale Get one page overview of the service steps at: carnegiecoach.com/servicesteps Why you must listen to the customer: You might be wrong. It may not be the same issue and […]The post 109: Service Step 2 – Listen to the Customer appeared first on Carnegie Coach.

  • 108: Service Step 1 – Respect the Customer
    Wed, Apr 22, 2015


    This episode is brought to you by the Dale Carnegie Course. For over 100 years, professionals have turned to the principles taught in this course to establish fantastic relationships with their customers. Get better fast by checking out our upcoming courses in the Los Angeles area at carnegiecoach.com/dale Get one page overview of the service […]The post 108: Service Step 1 – Respect the Customer appeared first on Carnegie Coach.

  • 107: How to Handle a Micromanager
    Tue, Apr 21, 2015


    This episode is brought to you by our Leadership Training for Managers program. Discover exactly how to do that in our Leadership Training for Managers program. Details on our upcoming courses here in the Los Angeles area are available at carnegiecoach.com/managers Dale Carnegie said,Expect Ingratitude.Four strategies for how to handle a micromanager: Write […]The post 107: How to Handle a Micromanager appeared first on Carnegie Coach.

  • 106: Do This to Process Email Quickly
    Fri, Apr 17, 2015


    This episode is brought to you by our Leadership Training for Managers program. Discover more about our next courses here in the Los Angeles area by visiting carnegiecoach.com/managers A listener emailed to say,I am struggling with staying on top of all the emails, phone calls, meetings, and actual work that needs to be done. […]The post 106: Do This to Process Email Quickly appeared first on Carnegie Coach.

  • 105: How to Stay Relevant in aLesserRole
    Thu, Apr 16, 2015


    This episode is brought to you by our flagship program, the Dale Carnegie Course. There s no better way to stay relevant that maintaining and building great connections with othersand there s no better way to learn how to do that than by attending this program. Join millions of other graduates by registering for our […]The post 105: How to Stay Relevant in aLesserRole appeared first on Carnegie Coach.

  • 104: How to Generate Leadership Opportunities
    Wed, Apr 15, 2015


    This episode is brought to you by our flagship program, the Dale Carnegie Course. The first of the five drivers we focus on during this program is to help you dramatically increase your self-confidence and self-confidence is essential to move on the suggested actions from today s show. Discover more about our upcoming courses here in the […]The post 104: How to Generate Leadership Opportunities appeared first on Carnegie Coach.

  • 103: Dale Carnegie’s Secrets of Success
    Tue, Apr 14, 2015


    Vicki Childs, marketing manager at Dale Carnegie of Southern Los Angles, returns to the show to discuss how people practically use Dale Carnegie’s Secrets of Success. Get the Secrets of Success immediately by joining the weekly coaching guides.The post 103: Dale Carnegie’s Secrets of Success appeared first on Carnegie Coach.

  • 102: Believe the Naysayers
    Fri, Apr 10, 2015


    This episode is brought to you by our Leadership Training for Managers program. If change is what you need, the innovation project in this course is your path. We ask everyone who attends this course to save or earn 5x times their tuition investment for immediate ROI to their organization. Register for our next 3-day […]The post 102: Believe the Naysayers appeared first on Carnegie Coach.

  • 101: Highlight Early Wins
    Thu, Apr 09, 2015


    This episode is brought to you by our Leadership Training for Managers program. If change is what you need, you re going to want the innovation project in this course. We ask everyone who attends this course to save or earn 5x times their tuition investment for immediate ROI to their organization. Register for our next […]The post 101: Highlight Early Wins appeared first on Carnegie Coach.

  • Give Your Presentations Impact
    Wed, Apr 08, 2015


    A presentation is an important business tool. Whether you re persuading colleagues, selling a client, energizing a team or showing an idea to senior management, the power of your presentation can make the difference. Success depends on your presentation ability, so don t miss this opportunity to sharpen your skills. Participants will present at least six times […]The post Give Your Presentations Impact appeared first on Carnegie Coach.

  • 100: How to Get Traction for Change
    Wed, Apr 08, 2015


    This episode is brought to you by our Leadership Training for Managers program. If change is what you need, the innovation project in this course is your path. We ask everyone who attends this course to save or earn 5x times their tuition investment for immediate ROI to their organization. Register for our next 3-day […]The post 100: How to Get Traction for Change appeared first on Carnegie Coach.

  • 99: Form a Supportive Team
    Tue, Apr 07, 2015


    This episode is brought to you by our Leadership Training for Managers program. If change is what you need, the innovation project in this course is your path. We ask everyone who attends this course to save or earn 5x times their tuition investment for immediate ROI to their organization. Register for our next 3-day […]The post 99: Form a Supportive Team appeared first on Carnegie Coach.

  • 98: Three Steps That Motivate People to Change
    Fri, Apr 03, 2015


    Three steps that motivate people to change: Frame the problem Give examples with evidence Start a dialogue See also episodes 52-58 for on how to use evidence effectively.The post 98: Three Steps That Motivate People to Change appeared first on Carnegie Coach.

  • 97: The Value of a Good Challenge
    Thu, Apr 02, 2015


    Throw down a challenge.-Dale CarnegieThe post 97: The Value of a Good Challenge appeared first on Carnegie Coach.

  • 96: How to Stand Out From Your Competition
    Wed, Apr 01, 2015


    I received an email from a Carnegie Coach listener asking,How do we stand out against our competition? What is the key to change their mind to call you instead of the other guy.We ve taught for years in our sales programs to bring an educational piece to an initial meeting with a customer. Considering […]The post 96: How to Stand Out From Your Competition appeared first on Carnegie Coach.

  • 95: What to Do When Passed Up for Promotion
    Tue, Mar 31, 2015


    A Carnegie Coach listener emailed me recently and asked,How do I deal with getting passed up for promotion.Do nothing while you re angryTry honestly to see things from the other person s point of view.-Dale Carnegie Strategize your professional development (episode 87) Dialogue with the key party No one process in any organization […]The post 95: What to Do When Passed Up for Promotion appeared first on Carnegie Coach.

  • 94: Four Ways to Handle Competing Priorities
    Fri, Mar 27, 2015


    A listener emailed us saying,What I am most struggling with is handling competing priorities with diplomacy versus frustration.David Allen said: There are only two problems in life: You know what you want, and you don t know how to get it. You don t know what you want. Dale Carnegie said: Do things in the […]The post 94: Four Ways to Handle Competing Priorities appeared first on Carnegie Coach.

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